In-Person Counseling Appointment FAQs


There is an inherent risk of exposure to COVID-19 in any public place where people are present, particularly where there may be close contact with others. Although CBH has implemented preventative measures to reduce the spread of COVID-19, we cannot guarantee that you will not be exposed to or infected with COVID-19. By coming to an in-person appointment, you assume all risks associated with exposure to and/or infection from COVID-19. Our providers are providing telehealth and in-person services (profile page). You understand that by coming in to the office, you are assuming the risk of exposure to the coronavirus (or other public health risk) and agree to indemnify and hold harmless your provider, CBH, their officers, employees, agents, contractors, and representatives, from any and all liabilities, claims, actions, damages, costs, losses of any kind (including attorney fees and costs through appeal) arising from or out of or related to exposure to or infection with COVID-19 or any other illness, injury, including death, related in any way to your participation in services provided at CBH.
To receive services in person, you agree to take certain precautions to keep everyone safer from exposure, sickness and possible death. If you do not adhere to these safeguards, it may result in starting/returning to a telehealth arrangement.

  • Complete paperwork online in advance. All paperwork is electronic and is to be completed online at least 2 days prior to the appointment. Paper copies will not be available in the office.
  • Wear a non-cloth/non-handmade mask covering your nose and mouth in the lobby, hallways and shared spaces. Your provider will let you know if a mask is required during your session. If  your provider indicates that masks are optional during sessions, and you prefer to wear a mask, your provider will do the same.
  • Wait to enter the lobby until 5 minutes prior to your appointment to avoid prolonged close contact in a small space.
  • Be symptom free. If you have symptoms of the coronavirus, including an elevated temperature of 100F or more, you agree to cancel the appointment or switch to telehealth.
  • Cancel in-person if you, or someone in your household, tests positive. If you or someone in  your household has tested positive for the infection in the past 10 days, you agree to cancel the appointment or switch to telehealth.
  • Keep a distance of at least 6 feet and have no physical contact (e.g. no shaking hands) with anyone in the office.
  • Do not bring children or extra people with you, unless they are the patient, or part of the session.

We may change the above precautions if additional local, state or federal orders or guidelines are updated.