We know that understanding your insurance benefits for counseling and therapy may be confusing and frustrating. We are here to help.
If you are interested in becoming a patient with us and you aren’t sure what your co-pay will be or what your insurance will cover, the next best step is to call the Member Services number on the back of your insurance card. Once you register, we will also call your insurance to check your benefits and share with you what we are told. We do our best to be upfront about your payment expectations so that there are no unpleasant surprise bills.
How much will I have to pay at the time of my appointment?
The amount you have to pay depends on your insurance plan. Unless you have made payment plan arrangements with our billing manager, the entire balance of your visit is due at the time of service. We accept all major credit cards (e.g., HSA, Visa, Mastercard, Discover and American Express), but we do not accept cash.
Insurances Columbus Behavioral Health is in-network with:
Aetna (Aexcel, Healthfund, Open Access plans, Standard plans, Student Health plans, Affordable Health Choices.)
Do not accept Aetna Trinity
Aetna Medicare (ONLY if booked with LISW, LISW-S, PhD, PsyD, CNP or MD)
Choicecare
Cigna
Cofinity
First Health (Optima Health)
Health Smart
HealthReach Preferred (OhioHealthy)
Humana (but NOT Humana Medicaid)
Humana Medicare (ONLY if booked withLISW, LISW-S, PhD, PsyD, CNP or MD)
MedBen
Medical Mutual of Ohio
No NOT accept HMO Medflex
Medical Mutual Medicare Advantage (ONLY if booked with LISW, LISW-S, PhD, PsyD, CNP or MD)
Meritain
Ohio Health Choice
Ohio PPO Connect
Optima (OhioHealthy)
Optum
OSU employee insurance may be used at our Westerville location ONLY
OSU student insurance may be used at our Westerville location ONLY
Tricare (certified provider-out of network benefits/deductible apply; no PCP referral needed)
UBH/UMR/UHC
UHC for OSU Student plan accepted by Westerville providers ONLY
Insurances Columbus Behavioral Health is NOT in network with:
Anthem, Blue Cross Blue Shield, Aetna Trinity Plan, Medicaid, UHC Community Plan, Caresource, Molina, straight Medicare, or dual Medicare/Medicaid policies.
What happens if I schedule even though Columbus Behavioral Health is out of my network?
If we are not currently in-network for your insurance, call your insurance provider directly to find out your out-of-network benefits. If you register with one of these policies/plans, you will utilize the self-pay option.
Have more questions about insurance? Please reach out to billing@columbusbh.com.
